Each state maintains unique lienholder information, which may include the lienholder’s name, address, and lienholder code. This information varies from state to state and is subject to change.

For this reason, we always recommend contacting the lienholder directly to confirm the most up-to-date details. If a state provides lienholder information publicly, we will be happy to direct you to the appropriate resource on the state-specific checklist. 

Click the state below to view verified lienholder listings:

• ‍California (scroll down and look for the links under Lienholders Participating in the ELT Program)
• ‍Florida (scroll down and look for the ELT Participating Institutions link)
• Georgia (in the Look-up Information section, you’ll see the Search ELT Lienholder link)
• Iowa (in the On this page… section at the top, look for the Participating ELT Lenders link) 
• Massachusetts
• Nebraska (look for the ELT Participating Lenders link) 
• Ohio (click to expand the Electronic Liens and Titles (ELT) section and you’ll see the ELT Participants link)
• Pennsylvania (look for the Participating Financial Institutions link)
• Texas (on the right, look for the Certified Lienholders link in the Lienholder Toolbox section)
• For Arizona, Kansas, Nevada, North Carolina and Washington DC ELT listings, visit this website and look for the Jurisdiction Filter near the top of the page on the right.

Our Vitu Interstate Bi-Monthly Training sessions take place on the second and fourth Wednesdays of each month at 8am PST, 9am MST, 10am CST, 11am EST. Here’s a breakdown of what to expect:

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Interstate application training

• Interstate application walkthrough
• Billing overview
• Frequently Asked Questions
• Live Q&A session

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Interstate state review

• Paperwork reminders and best practices
• Common state-specific errors and how to avoid them
• Subject Matter Experts Available for Questions
• Live Q&A session

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All training sessions are free and hosted by our Interstate Account Executives.

Keep an eye out for the training banner in Vitu, or click the image below to register!

Interstate Customer Support

You can reach Interstate Customer Support by calling 844-848-8468, Option 1 or sending an email to formsandfees@vitu.com. Be sure to update your contacts so your messages land with the right team.  

Additionally, our phone queue for password resets and lockouts helps you get back online in no time! Just call 844-848-8468, and select Option 1 for support, then Option 1 again for password reset assistance Follow the prompts to be connected directly with a support agent who can assist you quickly and efficiently.

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National Title Exchange (NTX) Support

NTX Support can be reached at 406-418-9800 or by emailing NTXsupport@vitu.com.

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Accelerated Title Support

You can reach Accelerated Title by calling 866-730-7805, option 3, or emailing at-dealersupportrequest@vitu.com.

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Account Executive

For assistance beyond general support, contact your Account Executive, as they can help with more complex or account-specific needs.

States that enforce late fee penalties include a disclosure on page 2 of the Vitu Fee Quote. Please note that billing is not paused for the fees listed, and the state will continue processing them without approval.

Please be sure to review the Fee Quote carefully so you know what to expect and can plan accordingly.

See an example of Louisiana's late penalty notice below.

We’ve enhanced our system to make shipping to the final destination smoother and more reliable. When sending work to service or shipping to the final destination, Vitu Interstate will now automatically validate your selected delivery method. If a shipping option isn’t supported by the mail carrier, you’ll be notified before submitting the deal to Vitu and provided guidance to select an eligible method — helping prevent delays and rework.

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What’s new?

• Real-time alerts when a selected shipping method can’t deliver to the final destination
• The ability to update the final destination shipping label while the deal is in process — either with Vitu or at the DMV
• Fewer shipping errors and faster processing overall

You can now update the final destination for paperwork directly in Vitu Interstate — even after submission! No more requests through the Communication tab or phone calls. Updating the final destination address is now faster and easier.

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Click the image below to learn how to modify the final destination.

In our efforts to provide best-in-class tools and functionality, we are hard at work developing and implementing improved Tax and Fee estimators within Vitu Interstate. These enhanced calculators incorporate both current tax and fee rates, but also new and improved functionality, including:

• Reciprocity — Where your dealership will see credit for taxes paid within the selling state
• Exemptions — What special scenarios provide registrants with tax/fee exemptions
• Late Fees — Incorporation of any late fee/penalty situations
  

Take a peek at our enhanced Fee Quote below, now including the Reciprocity and Exemption fields.

For our dealers, all of this is being built behind the scenes in Interstate, which means the improved fee estimations require no special training or implementation. As of December 2025, Vitu released these enhanced calculators for the following states:

• Alabama, Arizona, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Montana, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Tennessee, Texas, and Virginia

Minnesota, West Virginia, Wisconsin, and Wyoming are set to release this month, and additional states are planned for release through Q2 of 2026.