Rejections can be annoying and time consuming. Having a Completed status return on the first attempt allows you to move forward with the next transaction.
We have gathered some recent rejections below to provide you with some tips to assist in returning a completed status.
Customer name(s), addresses and birthdate(s) entered in ELT must match driver license(s)
- Double-check spelling
- Include middle name(s) and suffixes
- Verify birthdate in ELT and documentation with driver license
- Names and addresses in ELT, on the VTR (Vehicle Title Record — Form TC96-182 and Driver License must all match
- All documents must match full legal name including on the Title/MSO, supporting documents and Title Lien Statement
Note: Alternate mailing addresses can be added by selecting ADD Mailing Address in Vitu.
Address entered in ELT dictates the filing county the title/teg or Lien
- Use the US ZIP Code locator function to identify the correct city associated with the ZIP Code on the Driver License. Please note: ZIP Codes CAN cross county lines.
- Ask the customer what county they live in whenever possible
Tip: If data is being imported, remove 2 digits from the ZIP Code field to trigger the City locator.
Legible and Complete Scan Documents
- Double-check all required fields for completion prior to scanning
- View scan prior to upload to ensure all documents are legible
Plate Reissue
- Plate must be assigned to the primary owner in ELT to be eligible for reissue
- Plate cannot be expired
- Plate cannot be renewed due to ad valorem taxes owed
- Include TC96-187 — Affidavit for Replacement or Non-Exchange
- Plates on lease vehicles can not be reissued
Take a look at our Interstate Power Tips to learn about a new workflow enhancement and catch up on compliance updates from across the nation — just click the button.
Click the button to view NTX News and get up-to-date on dealing with odometer errors and avoiding audit issues.
Send your entry to kyfunfacts@vitu.com, along with your name and contact information. We will randomly select one winner from the current entries. The winner will receive a $25 Amazon gift card.
Submit your response no later than June 9th, 2025. The winner will be notified by June 13th, 2025. Please limit responses to one email per person. Allow up to one week for delivery of the prize to your email address.
Last Month’s Stress Buster Winner
Congratulations to the winner of last month’s Stress Buster Contest!
- Juallena Middleton
Welcome back! This is the last of a five-part series all about YOU.
Have you ever thought of taking a 24-hour mini-vacation?
Taking a day off, 24 little hours, is a real refresher! Go to a hotel an hour or two away and just relax! Order room service, if they offer it. Or go out to eat somewhere that you always wanted to try but never have. Somewhere close to home and work, but far enough away that you feel some peace. If you have little ones, this is the time where they can build a blanket fort! It really isn't that hard to do. And, you only use up one vacation day! Read a book! Relax and unwind. Sleep. Explore.
Spring is a time of growth and renewal. Growth is good. Growth can also be hard. We often say we are buried. Seeds are buried. They fight to the surface and grow, just like you do. You have all grown so much! Plant some seeds of kindness.
Speaking of kindness, I would like to take this opportunity to thank you all for your feedback about these articles. It has been a pleasure and an honor to celebrate YOU! And here is a special shout out to someone we will call "Hitch." She and her family have added a new addition to their family recently — a little fur baby named Oreo McFurry.
Now get out there! This is the year of YOU! Enjoy it, warriors!!! 😊And, you never know — maybe they'll let me sneak back in here once in a while and we can continue our Year of YOU!
