The North Carolina DMV has implemented a new ACH process. Vitu currently pulls the funds from your account five (5) days after a processed transaction. The DMV has moved to a two-day ACH effective January 20, 2026, which requires Vitu to pull the funds from your account two (2) days after a processed transaction versus the current five (5) days.

How does this affect you?

1. Expect the funds to be pulled from your account 48 hours after a processed transaction.
2. You have 48 hours to void a transaction versus the former 5 days.
3. Update your bank to expect the change in ACH pull.
4. Expect an overlap ACH pull during the change in process.

We offer an on-demand training and assessment through Vitu Learning Center which all North Carolina users have access to. You will be able to sign up for two-day, live training sessions following completion of your training in the Vitu Learning Center. 

The training course includes:

• Learning Resources
• Titling vs. Registration
• Power of Attorney/Notary
• Ownership
• Documentation
• Duplicate titling
• Secure Documents
• Deceased Documentation
• Electronic submission
• Best Practices
• Inventory
• Dealership Audit

Tip — if you:

• Are unsure if you're fully certified
• Need help accessing the Learning Center
• Have questions about the process or next steps

Please email us at mav-nc-training@vitu.com for further assistance.

Please remember that you must attach the documents to each transaction per the DMV. If you do not see the option to add the scan, please press Control F5 and the module will populate. 

For more helpful tips on scanning, download our handy user guide below.

Did you know that in Vitu you can set up an alert to notify you when inventory is running low? 

Please follow the steps below to set up an alert:

1. From the main page, select Inventory, then click on Alert Settings from the drop down menu. 

2. On the inventory page, add the alert located at the bottom of the Alert Settings page.
3. Once you’ve selected the alert, add the inventory quantity that will trigger the alert and then select Save. 

4. Once you’ve selected the alert, add the inventory quantity that will trigger the alert and then select Save. 

Timmy Painter and Amanda LeRoy are your dedicated inventory fulfillment specialists who ensure your inventory orders are processed and shipped in a timely manner. Additionally, they are available to walk you through the process of receiving your orders electronically. You can contact them at
rts-ncinventory@vitu.com with inventory questions or concerns. 

We strive to ensure that we have the correct point of contact (POC) on file for our customers. Please be sure to email updates of staff changes to
‍rts-ncinventory@vitu.com to ensure we have the latest information.

Recently, we sent out our 2026 Due Date Submission Calculator “Calendar” Wheels to your dealership. If you need more of these handy tools for quickly pinpointing your crucial title and reg work deadlines, just reach out to your Vitu Account Executive.