With over a decade of experience in the automotive technology industry, Nyssa Frazer-Shaw has built a reputation for resilience, leadership, and compassion. This year, after Vitu acquired the Dealertrack Registration & Titling Businesses earlier this year (more info, here), she is currently serving as General Manager for Vitu’s North Carolina operations. Nyssa’s career began as an Accounts Payable Clerk. Her consistent drive and adaptability led to promotions as Payroll Manager, Staff Accountant, and eventually oversight of multi-state operations in North Carolina, Georgia, Virginia, Illinois, and Indiana. “Now that we’re all here at Vitu,” she said, “I’ll be celebrating my 11th year in October.” Her career has been marked by steady growth and dedication — building on her experience in auditing, she steadily advanced through positions of increasing responsibility including Lead Business Service Specialist, Supervisor, and Manager culminating in her current leadership role.

Beyond the office, Nyssa’s world revolves around family and faith. Married with three adult children, a stepson, and seven grandchildren, she beams with pride in her role as Nana. “They are my world,” she says warmly. Active in both her church and community, Nyssa’s personal life is filled with joy, tradition, and a few fun quirks. “I was born in Jamaica, but my favorite season is winter — the colder the better!” She’s also the reigning Scattergories champion in her family, and quipped, “I’d rather mow the lawn than cook, and my favorite time to work out at the gym is 12 midnight.”

Nyssa’s personal philosophy is guided by faith and the values instilled by her maternal grandfather, “Papa,” who remains her greatest inspiration. “He never learned to read or write, but he taught me the value of education and character. One of his sayings was, ‘They can take a lot from you, but no one can take away knowledge,’” she said. She lives by principles of empathy, and grace: “Honesty is paramount, trust is earned, and let your integrity guide the decisions you make.” 

We are so excited to announce that document uploads to the state is now available and is being rolled out to our clients, to be completed by mid July! Thank you to all of our clients for your patience and enthusiasm! This new feature enables you to process and upload your documents to the state without needing to send the physical paperwork.

One common question we receive is: “How long do we keep the originals, particularly the title?” The title itself should be retained with the original deal documents as all paperwork must be kept, whether digitally or physically for four years — except for the odometer statement, which must be retained, digitally or physically, for five years. 

Recapping for you:

• ‍Physical paperwork retention, including the title, is 30 days
• Electronic images for 5 years

You can click the link below to view the document on paperwork retention the DMV recommended to us; please feel free to print it for reference:

19A NCAC 03D .0219 BUSINESS RECORDS

Marina Friedrich has trained over 350 Title Clerks (TC) so far! Many of you have finished training and received your certificates — well done! For those who haven’t completed it yet, please do so as soon as you are able. If you are confused about the final requirements and have not received your certificate yet, please reach out to mav-nc-training@vitu.com 

If you have not taken the course, please look in your Notifications for the NC TC Certification Course registration and pick a time that works for you. This is a mandate from the DMV and must be completed — your assistance with this is appreciated. 

We have several resources with tools to help you be efficient and to do your job with confidence! 

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The Help Tab

Here are the steps to access the Help tab:

1. Log into North Carolina Registration and Title
2. Select from the Helpful Links on the right.

These Helpful Links are on the right side of the Help screen:

NCDOT 

• NCDOT Website 
• NCDOT Title Manual (updated with full color titles from every state and Puerto Rico starting on page 297)

Vitu Registration & Title 

• User Guide (on the Vitu Wiki: "How to fill out Forms" covers 22 of the most commonly used forms)

Other Resources 

• eDS - ELT Lienholders (Electronic Lien & Title) (Coming soon; make sure to set the Jurisdiction Filter to NC before entering your search)

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Vitu Registration and Titling E-Learning website

To learn more about registration and titling, you can take e-learning courses at your own pace anytime at Vitu E-Learning 

• NC Uploading module 
• NC Application modules

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North Carolina Title Clerk Training modules

Monthly Webinars resume in July! Join us every third Thursday from 11-11:30 am. Please be sure to check your Notifications for subject content. 

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Inventory reminders

Ordering inventory

• All plates and reg cards are free except for temporary markers. Temporary markers are $25 per pack
• It is expected that inventory will be received in your system the day it is delivered to your dealership
• Should you have any inventory issues, please reach out to us at 919‑280‑3203

Vitu’s Inventory Team is here to accept and process orders daily from 8:00 am to 4:00 pm. Provided FedEx hasn't yet picked up, we will send inventory out the same day!

Inventory Alerts

Find yourself running dangerously close to running out of inventory often? We want to take this opportunity to remind you of Inventory alerts. This allows you to set a threshold for all the different inventory types available.

To set up the alerts, simply navigate to your Inventory drop down menu and click the + Add Alert link. Set the minimum Falls Below threshold and Save. Super easy. Super helpful. Need help? Give us a call and one of our trained Account Executives or support team members will assist you.

It’s important Vitu has your latest North Carolina Dealer License information to ensure processing continuity so please keep the following in mind:

• Please remember to email a copy of your North Carolina Dealer License upon renewal to rtsforms@vitu.com — especially when requested by our team
• It’s important to email updated contact information when there are staffing changes to rtsforms@vitu.com 

Our customer service team is here to assist. You can reach them at 800-870-5142 and the hours are:

• Monday to Friday from 8 am and 9 pm
• Saturday from 8 am to 6 pm
• Sunday from 9 am to 6 pm