While processing a Tag and Title transaction or Title only transaction in Vitu Georgia, there are a few error codes that can indicate that the address may be mismatched in the State and County system. The typical error codes for address issues are: 

REGISTERED COUNTY CODE: 002 SHOULD BE SAME AS PRIMARY RESIDENTIAL COUNTY CODE: 001 

and

PRIMARY REGISTERED County CODE WAS NOT FOUND. CANNOT CONTINUE

Why it happens

• Recent Move: Your customer or customer’s business relocated to a new county or address, but the DMV records still reflect the old address
• Data Entry Mistake: An error occurred during a past transaction, such as a registration renewal
• System Mismatch: A technical glitch caused your address and vehicle info to fall out of sync

How to fix it

Step 1: Have the customer update their address with the DMV. You’re legally required to notify the DMV of your new address within a certain timeframe after moving. 

In person at local DMV office (appointments may be available online) or over the phone are the quickest ways to update.

Step 2: Confirm the update. Once the update is completed on the state side, retry the transaction that triggered the error.

Step 3: Contact the DMV, if needed. If the error persists, speak with a DMV representative.

• Call DMV Customer Service: Find your local County Tag Office by visiting this website and finding contact information on the linked pages: https://dor.georgia.gov/county-tag-offices 
• Ask for a DMV Supervisor: If the first rep can’t help, escalate the issue.
• Provide documentation: Have proof of residency ready (e.g., utility bill, lease, mortgage statement).

Step 4: If It’s a DMV mistake. Stay calm and present your evidence. Some users have resolved similar issues by faxing documents to the DMV’s error correction unit, especially when payments were misapplied.

Pro Tip: Even if your state records are correct, your county may still need to update its database. A quick call to the County Tag Office can save you hours of frustration.

We wanted to take a second to say thank you to everyone who participated in our Satisfaction Survey in August! We rely on your feedback to continue improving what we do at Vitu, and we appreciate the time you took to help us.

If you took the survey and never received your $5 gift card, please check your spam folder. If you still can’t find it, email us at marketing@vitu.com — we’ll be sure to get it out.