A common cause of customer title processing delays is improper batching of ACTION pieces. ACTION pieces require DMV Partnering staff to take some action over and above the normal paperwork review process — it's more of a manual process. For example, when a title clerk enters a generic lien code, 99999, it flags the deal and prompts the DMV Partnering representative to look at the MV-82 to file the lien based on what is written on the MV-82. Another example is when  “OTHER” is entered for the prior owner, an ACTION item is created.  More examples that cause ACTION items include Canadian proof, government titles, and certified copies of out of state titles with letters of permission to just register in New York.  Amendment transactions will also transmit as ACTION  items — for example, when an amendment is processed to correct the color of the vehicle.

To prevent delays, follow the updated batching procedure below.

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Updated batching procedure

First, double-check these:

• ACTION pieces must be placed directly behind the Cashier Report.
• Look for the word ACTION printed on the tearstrip and ensure these items are positioned at the top of the batch, immediately after the report.

Then, confirm the Batching Order is correct:

1. Cashier Report (DCR/CCR)
2. ACTION Pieces
3. MV‑73Cs / Voided Documents
4. Title‑Only Transactions
5. ITP Transactions
6. Registration Transactions (in document order)

Following this batching procedure and using the proper document order helps ensure timely and accurate processing for all customer titles.

If you’ve ever stared at a correction request and wondered, “Who do I call for this — Partnering or the Title Bureau?” 

Here’s the new rule:

• If the original transaction is more than a year old, PSP can no longer make the correction.
  
  • Those fixes now go straight to the Title Bureau—no detours, no exceptions.

Plus, there’s one more twist:

• If a PSB processed a transaction for a dealer, the dealer — not the PSB — must contact the Title Bureau for any corrections. Think of it as “whoever owns the deal, owns the call.”

The state receives a lot of calls about “incorrect” lienholder names or addresses. And in about 99% of cases, nothing is actually wrong on the state’s end — the lienholder simply hasn’t updated their information with the Title Bureau.

Partners often expect the state to fix it, but this one’s out of the state’s hands. Only the bank or lienholder can update their own information, and they must contact the Title Bureau directly to do it.

To make life easier, feel free to share these links with any lienholder who needs to update their records:

• https://dmv.ny.gov/titles/add-or-remove-a-lienholder
• https://dmv.ny.gov/forms/elt1.pdf

Additionally, if the lienholder is part of Vitu’s CMS (Collateral Management Solutions) ELT program, they can submit a ticket to initiate any changes by emailing CMS-Service@vitu.com.

NYS Partnering currently receives over 1,000 correction requests each month, mostly because of paperwork not being checked before submission. Errors with VINs, plates, and owner information pull staff away from verification work and slows down title processing for everyone.

Incorrect insurance card scans are also creating avoidable delays. Please confirm that scanned information matches the card and paperwork before sending it in.

Any correction caused by inaccurate or incomplete paperwork will take a minimum of 30 days to process.

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To help reduce delays:

• Confirm that you have all required documents before processing a transaction.
• Send all required documents with your batchwork.
• Reconcile your transaction count with your nightly report.
• Do not hold paperwork—send it in. Partnering will notify you if something is missing during verification.

Thank you for helping to keep processing times moving smoothly for your customers.

If you would like more calendar wheels, please send an email to marketing@vitu.com, telling us the amount you would like, the address of where to send them, and who to send them to. Feel free to request as many as you like and we will send them promptly, at no charge, while supplies last.

The trade-in titling process can be a slog — no longer. With Accelerated Title^™ (AT) and National Title Exchange (NTX) working in unison, dealers cut weeks off of their trade-in titling process. Here’s how:

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The Accelerated Title^™ difference.

Waiting weeks (or longer) for lien payoffs and title releases? Accelerated Title^™ provides both in just 4-6 business days, saving time and headaches while helping you generate profits faster. 

Dealers who use Accelerated Title^™ see:

• 80% faster title releases, with most titles in hand as fast as 4-6 days^¹
• 165+ active lenders — and growing — available to help you speed payoff, lien, and title release on trades
• $36 saved per day in average daily holding costs per vehicle^²
• 2x higher likelihood to sell vehicles on the first pass at auction with title in hand
• Accurate payoff quotes in just a few clicks

And once the lien is paid off and the title is released? That’s where NTX comes in.

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Dealer titles in days — meet NTX.

Instead of waiting for manual processing and potential delays when acquiring a title in your dealership’s name, NTX provides an E-Title or a physical title in hand in 1-3 business days — not the weeks or months the traditional process takes.

NTX allows you to overcome traditional titling roadblocks, and you reap the benefits:

• Vehicle acquisition and trade-in — Unprecedented speed and security with a completely digital process
• Speed to retail — Title in hand before selling the vehicle, avoiding the hassle of rebuilding a chain of custody
• Skip duplicate titles — With NTX, get a paper dealer title in 1 to 3 business days or less
• Be auction ready — Title in hand brings in an average of 10-20% more in wholesale profit per vehicle

The process is simple — Obtain chain of custody (with a Bill of Sale and Odometer Statement, for example, obtain a lien satisfaction if a lien is on the vehicle (or just pay it off with Accelerated Title^™), then simply sign, upload and submit docs. The process is easy and completely digital.

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Level up your process.

Don’t let lien payoffs and title releases plus dealer titles get in the way of profit — move vehicles off your lot faster.

To learn more about how AT and NTX drive profit and speed commerce, schedule a demo using the link below.