For Online Messengers now processing through MessWIN, we’ve compiled a list of helpful tips to ensure you’re efficiently and effectively using the service.

• Zoo and PD (Persons with Disability) plates can be added to your plate inventory.
  
  • To add these plates, go to Tools > Edit plate inventory. 
  • You must enter one plate at a time.
• An MV-38O is required when completing a duplicate title transaction.
• Never received duplicate titles cannot be processed online.
• If the applicant summary is signed for a registration renewal, there is no need to submit an MV-105 or MV-140 unless the form is completed with Retired status information.
• When processing a registration renewal, please be sure to enter an odometer reading.
• There is no need to submit an MV-63 when changing an address.
• There is no need to submit an MV-70S with transactions.
• When entering a Plate Issue Date, be sure you are entering MM/YY — NOT the date you are issuing the plate.
• Paid vs Unpaid Inquiries
  
  • Unpaid Inquiry: Vehicle Information
  • ‍Paid Inquiries: Suspended WID, BA Paid Information and EA Paid Information

Vitu has identified a few functionality gaps that we have reported to PennDOT. For your knowledge, below is a list of the functionality gaps that we are still awaiting a response.

• Renewal of DV plates
• Tag has incorrect color code
• Replacing stolen plates
• Temp Tag not found

We will continue to add to this list as needed, and will keep agents posted with any responses we receive from the department.

Out-of-state titles branded as Rebuilt cannot be processed online. They are not allowed by PennDOT and they cannot be canceled.

These typically result in a dropped WID, requiring a Problem Report and other additional steps. Please be sure to review all title documents before processing online.

When an out-of-state rebuilt vehicle is erroneously processed online, please be sure to take these steps:

1. The WID must first be recovered, as these typically result in a dropped WID.
2. A Problem Report needs to be submitted indicating "out-of-state rebuilt erroneously processed online" immediately after the WID is recovered. 
3. The customer must have an MV-426B completed.
4. When the customer returns the MV-426B to your location, please forward that to Vitu marked “Attention: Operations,” along with a copy of the original applicant summary.
5. All documents are then forwarded to PennDOT for review.

Mistakes happen — when you need to correct them, submit a Problem Report! See below for helpful hints.

• When submitting a Pennsylvania Problem Report, please be sure to refer to the Problem Report Success Checklist to ensure all necessary information is submitted with the Problem Report the first time.
• When emailing a Problem Report to paproblemreports@vitu.com, please list the WID as the subject line and send from an email account that can receive a response.
• Before submitting a Problem Report for a name correction, please attempt to correct the name in the program first. 
  
  • This can be done by going to Add a Deal > MV 03 Change > Change Owner/Lessee Info. 
  • Don't forget to select Fee Waiver 55 so you aren't charged a second title fee.

When to use a Clerical Error Statement

PennDOT does not accept Problem Reports to correct insurance information or tax exemption reasons. For these errors, please submit a Clerical Error Statement with the transaction.

The trade-in titling process can be a slog — no longer. With Accelerated Title^™ (AT) and National Title Exchange (NTX) working in unison, dealers cut weeks off of their trade-in titling process. Here’s how:

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The Accelerated Title^™ difference.

Waiting weeks (or longer) for lien payoffs and title releases? Accelerated Title^™ provides both in just 4-6 business days, saving time and headaches while helping you generate profits faster. 

Dealers who use Accelerated Title^™ see:

• 80% faster title releases, with most titles in hand as fast as 4-6 days^¹
• 165+ active lenders — and growing — available to help you speed payoff, lien, and title release on trades
• $36 saved per day in average daily holding costs per vehicle^²
• 2x higher likelihood to sell vehicles on the first pass at auction with title in hand
• Accurate payoff quotes in just a few clicks

And once the lien is paid off and the title is released? That’s where NTX comes in.

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Dealer titles in days — meet NTX.

Instead of waiting for manual processing and potential delays when acquiring a title in your dealership’s name, NTX provides an E-Title or a physical title in hand in 1-3 business days — not the weeks or months the traditional process takes.

NTX allows you to overcome traditional titling roadblocks, and you reap the benefits:

• Vehicle acquisition and trade-in — Unprecedented speed and security with a completely digital process
• Speed to retail — Title in hand before selling the vehicle, avoiding the hassle of rebuilding a chain of custody
• Skip duplicate titles — With NTX, get a paper dealer title in 1 to 3 business days or less
• Be auction ready — Title in hand brings in an average of 10-20% more in wholesale profit per vehicle

The process is simple — Obtain chain of custody (with a Bill of Sale and Odometer Statement, for example, obtain a lien satisfaction if a lien is on the vehicle (or just pay it off with Accelerated Title^™), then simply sign, upload and submit docs. The process is easy and completely digital.

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Level up your process.

Don’t let lien payoffs and title releases plus dealer titles get in the way of profit — move vehicles off your lot faster.

To learn more about how AT and NTX drive profit and speed commerce, schedule a demo using the link below.